Privacy Policy
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Maakan ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our platform.
1. Data We Collect
- We collect information you provide directly to us when you register for an account, submit an enquiry, or contact our support team. This includes your full name, email address, phone number, and any documents you upload.
- We also collect information automatically when you use our platform, such as IP address, browser type, device information, pages visited, and timestamps. This helps us maintain security and improve our services.
- Payment information is processed by our payment partners and is not stored on our servers.
2. How We Use Your Data
- To provide, maintain, and improve the Maakan platform and its features.
- To communicate with you about your account, invoices, maintenance requests, and platform updates.
- To verify your identity and prevent fraud or unauthorised access.
- To comply with legal obligations and resolve any disputes.
- To analyse usage patterns and enhance user experience.
3. Data Sharing
- We do not sell your personal data to third parties under any circumstances.
- We may share your information with your landlord or property manager as part of the tenancy relationship — this is essential for the platform to function.
- We may engage trusted third-party service providers (e.g., cloud hosting, email delivery, payment processing) who are contractually required to protect your data.
- We may disclose data when required by law, court order, or government authority.
4. Data Security
- We implement industry-standard security measures including TLS/SSL encryption for all data in transit and AES-256 encryption for sensitive data at rest.
- Access to personal data within our organisation is restricted to authorised personnel who need it to perform their duties.
- We conduct regular security audits and vulnerability assessments.
- While we take all reasonable precautions, no system is 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication where available.
6. Your Rights
- You have the right to access the personal data we hold about you.
- You may request correction of inaccurate or incomplete data at any time.
- You may request deletion of your personal data, subject to our legal obligations.
- You may object to or restrict certain processing activities.
- To exercise any of these rights, please contact us at [email protected].
7. Data Retention
- We retain your personal data for as long as your account is active or as needed to provide our services.
- After account closure, we may retain certain data for up to 7 years to comply with legal and regulatory requirements.
- Anonymised analytics data may be retained indefinitely.
8. Contact Us
- If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
- Email: [email protected]
- Address: Maakan, Street 692, Block D, Action Area 2, New Town, Kolkata, West Bengal – 700161, India