Question 1

How do I rent a flat without a broker on Maakan?

Accepted Answer

Browse verified listings on Maakan, contact the landlord directly through our platform, sign the agreement digitally, and move in. No broker fees, no hidden charges — ever.

Question 2

Is Maakan safe and verified for rental listings?

Accepted Answer

Yes. Every property is verified by our team and every landlord is authenticated with government-issued ID. We facilitate direct connections with secure payment processing and digital agreements.

Question 3

Which cities does Maakan operate in?

Accepted Answer

Maakan is available across India — from metros like Mumbai, Delhi, Bengaluru, and Kolkata to growing cities nationwide. New cities are added regularly; check our listings to search in your area.

Question 4

Is Maakan available as a mobile app?

Accepted Answer

Maakan is fully mobile-optimised and works seamlessly in any browser on your phone. Native iOS and Android apps are on our roadmap — sign up for our newsletter to be notified when they launch.

Question 5

How does Maakan make money if it charges no broker fee?

Accepted Answer

Maakan earns through subscription plans for landlords and property managers who want premium listing visibility, advanced analytics, and priority support. Tenants always use the platform for free.

Question 6

Can NRIs list or rent properties on Maakan?

Accepted Answer

Yes. NRI landlords can list properties and manage tenancies remotely through the Landlord Portal. NRI tenants can enquire and sign agreements online. Payments are processed in INR; consult your bank for FEMA-compliant transfer options.

Question 7

How do I contact Maakan support?

Accepted Answer

You can reach us through the Contact page on our website, by raising a support ticket inside the portal, or by emailing support@maakan.in. We aim to respond within 24 business hours.

Question 8

How do I report a fraudulent or misleading listing?

Accepted Answer

Click the "Report" button on any listing page or email our trust team at trust@maakan.in with the listing URL and details. Reported listings are reviewed within 48 hours and removed if they violate our policies.

Question 9

What if I have a dispute with my landlord or tenant?

Accepted Answer

Raise a dispute ticket from the "Support" section of your portal. Our mediation team will review the case, facilitate communication between both parties, and recommend a resolution based on the signed agreement terms.

Question 10

Is my personal data safe on Maakan?

Accepted Answer

Yes. Maakan uses industry-standard TLS/SSL encryption for all data in transit and AES-256 encryption for data at rest. We never share or sell your personal data to third parties. See our Privacy Policy for full details.

Question 11

How do I find a rental property on Maakan?

Accepted Answer

Browse the Properties page to explore all available listings. Filter by property type (Residential, Commercial, Industrial, Mixed), search by location or name, and sort by price. Click "View Details" on any listing to see available units and submit an enquiry.

Question 12

How much can I save by avoiding a broker?

Accepted Answer

Broker fees across India typically range from one to two months' rent. On a ₹15,000/month flat, that's ₹15,000–₹30,000 saved every time you move. Maakan eliminates this cost entirely.

Question 13

Can I search for furnished vs. unfurnished properties?

Accepted Answer

Yes. Use the furnishing filter on the search page to narrow results to fully furnished, semi-furnished, or unfurnished units. Each listing clearly states what appliances and furniture are included.

Question 14

Can I shortlist and compare multiple properties?

Accepted Answer

Yes. Save any listing by clicking the heart/bookmark icon. Visit your Shortlist page to view and compare saved properties side-by-side before making a decision.

Question 15

How do I schedule a property visit?

Accepted Answer

On any listing's detail page, click "Request a Visit". Choose a preferred date and time slot from the landlord's availability calendar. You will receive a confirmation notification and a calendar invite once the landlord approves.

Question 16

How do I login as a tenant?

Accepted Answer

Click "Tenant Login" in the navigation bar or visit /tenant/login. Enter your registered email and password. Your landlord creates your account during onboarding and shares your credentials. Use "Forgot Password" if you need to reset.

Question 17

What if I forget my tenant login credentials?

Accepted Answer

Click "Forgot Password" on the Tenant Login page and enter your registered email address. You will receive a password-reset link within a few minutes. If you cannot access the email address on file, contact your landlord or reach out to Maakan support.

Question 18

What documents do I need to rent a property in India?

Accepted Answer

Typically: a government-issued photo ID (Aadhaar, Passport, or Driving Licence), proof of income (salary slips or bank statements), and sometimes a reference from a previous landlord. We provide a checklist during the application process.

Question 19

What documents do I need to upload in the Tenant Portal?

Accepted Answer

You will typically upload a government-issued photo ID, proof of income (salary slips or bank statements), and an employment letter if required by your landlord. Upload these from the "Documents" section in the Tenant Portal.

Question 20

How do I update my profile or contact information?

Accepted Answer

Edit your profile, change your password, and manage notification preferences in the "Settings" or "Profile" section of the Tenant Portal. Changing your registered email or mobile number may require landlord approval for security reasons.

Question 21

How do I pay rent through the Tenant Portal?

Accepted Answer

Log into the Tenant Portal and go to "Payments". You will see outstanding invoices listed there. Click "Pay Now" on any invoice, choose your preferred payment method (UPI, net banking, debit or credit card), and receive a confirmation email after payment.

Question 22

Can I pay my rent using a credit card on Maakan?

Accepted Answer

Yes. Maakan supports all major payment methods including credit cards, debit cards, net banking, and UPI. Paying rent via credit card is a great way to earn reward points or manage monthly cash flow.

Question 23

Are there any hidden platform fees for tenants?

Accepted Answer

No. Maakan does not charge any hidden platform fees to tenants. You only pay your agreed rent. Standard payment gateway convenience fees may apply for credit cards; UPI is typically free.

Question 24

Are there any convenience fees when paying rent online?

Accepted Answer

Maakan itself adds no additional fees. Depending on your payment method, the payment gateway may apply a small convenience charge (common for credit cards). UPI and direct bank transfers are generally free.

Question 25

Can I make partial rent payments?

Accepted Answer

Partial payments are allowed only if your landlord has enabled this option for your lease. When enabled, enter the amount you wish to pay at checkout and the balance will remain outstanding on the invoice. Otherwise the invoice must be paid in full.

Question 26

Can I set up automatic rent payments (auto-pay)?

Accepted Answer

Yes. In the "Payments" section of the Tenant Portal, enable "Auto-Pay" and link your preferred bank account or UPI ID. Rent will be debited automatically on the due date each month, and you will receive a receipt by email.

Question 27

How far in advance is my rent invoice generated?

Accepted Answer

Invoices are typically generated 7 days before the due date and sent to you by email and in-portal notification. The exact schedule is configured by your landlord but you will always have enough notice to arrange payment.

Question 28

What should I do if my payment fails but money is debited?

Accepted Answer

Failed payments are usually auto-refunded by your bank within 3–5 business days. You can also raise a billing support ticket in the Tenant Portal with the transaction reference ID and our team will help verify the status.

Question 29

Can I view my complete rent payment history?

Accepted Answer

Yes. The "Payments" section in the Tenant Portal shows your full payment history — date, amount, method, and status — for every transaction since you joined Maakan.

Question 30

What currencies does Maakan support?

Accepted Answer

Maakan currently supports Indian Rupees (INR) only. All rent, deposits, and invoices are denominated in INR.

Question 31

How do I download my rent invoice?

Accepted Answer

In the Tenant Portal, go to "Invoices" and find the invoice you need. Click the download icon or "Download PDF" button. The PDF is generated instantly and saved to your device.

Question 32

Can I access my rent receipts for HRA tax declaration?

Accepted Answer

Yes. All paid invoices and receipts are stored indefinitely in the "Payments" or "Invoices" section. Download them as PDFs at any time to claim House Rent Allowance (HRA) or for personal record-keeping.

Question 33

How do I raise a support ticket?

Accepted Answer

Logged-in tenants can raise support tickets from the "Support" section of the Tenant Portal. Select the category (Maintenance, Billing, General), describe the issue, and attach any photos or files. Our team will respond within 24 hours.

Question 34

How does the maintenance ticketing system work?

Accepted Answer

Raise a maintenance ticket from the Tenant Portal. Describe the issue, upload photos, and submit. Your landlord is notified, assigns a vendor, and you can track every status update until the issue is resolved.

Question 35

How do I notify my landlord about a maintenance issue?

Accepted Answer

Go to "Maintenance" in the Tenant Portal, click "Raise Ticket", select the category (Plumbing, Electrical, Appliances, etc.), describe the problem, and add photos. Your landlord receives an instant notification.

Question 36

Can I track the status of my maintenance request?

Accepted Answer

Yes. Every ticket in the Maintenance section shows a real-time status: Open → In Progress → Resolved. You will also receive in-app and email notifications each time the status changes.

Question 37

What if my landlord does not respond to a maintenance request?

Accepted Answer

If a maintenance ticket remains unacknowledged for more than 48 hours, you can escalate it by clicking "Escalate" on the ticket page. Our support team will follow up with the landlord on your behalf.

Question 38

How do digital rental agreements work on Maakan?

Accepted Answer

Once a landlord drafts the agreement, you receive an email and portal notification to review it. You can sign it digitally using secure OTP or Aadhaar-based e-signature. The completed document is stored in your portal permanently.

Question 39

How do I sign my rental agreement digitally?

Accepted Answer

Navigate to "Agreements" in the Tenant Portal, review the terms carefully, and click "Sign". You will be prompted to verify your identity via OTP. The signed agreement is saved and accessible to both you and your landlord.

Question 40

Can I request changes to my rental agreement terms?

Accepted Answer

Yes. Before signing, you can comment on specific clauses by clicking "Request Changes" on the agreement. Your landlord will be notified and can revise the draft. Both parties must agree before the agreement is finalised.

Question 41

What is included in a Maakan digital rental agreement?

Accepted Answer

A standard Maakan agreement covers: parties' details, property description, rent amount and due date, lease duration, security deposit terms, maintenance responsibilities, notice period, and termination conditions — all compliant with Indian tenancy law.

Question 42

Is a digital rental agreement legally valid in India?

Accepted Answer

Yes. Agreements signed with Aadhaar-based e-signatures are legally binding under the Information Technology Act, 2000. OTP-based signatures are also widely accepted. We recommend registering agreements above 11 months as per local state law.

Question 43

How do I find my signed rental agreement copy?

Accepted Answer

Go to "Agreements" in the Tenant Portal. All agreements — active, expired, or terminated — are listed there. Click any agreement to view or download the PDF copy at any time.

Question 44

What happens when my lease agreement expires?

Accepted Answer

When your agreement is near expiry, your landlord receives a renewal prompt. They can initiate a digital renewal with updated terms or begin the move-out process. You will receive notifications and instructions either way.

Question 45

How is landlord switching handled if I rent multiple units?

Accepted Answer

If you rent properties managed by different landlords on Maakan, use the landlord-switching dropdown in the dashboard header to filter invoices, payments, and agreement details by each landlord.

Question 46

What is a security deposit and how much is typical?

Accepted Answer

A security deposit is an upfront amount paid by the tenant as financial protection for the landlord. In India, it typically ranges from 1–2 months' rent in most cities, though Maharashtra and Karnataka can go up to 10 months. It is fully refundable at the end of your tenancy, subject to deductions for damages.

Question 47

How is my security deposit managed on Maakan?

Accepted Answer

Security deposit amounts and terms are recorded in your rental agreement on Maakan. You pay the deposit directly as part of the move-in process. The amount, payment date, and refund conditions are all documented digitally so there is no ambiguity.

Question 48

How long does it take to get a security deposit refund?

Accepted Answer

By law and per Maakan's standard agreement template, security deposits should be refunded within 7–30 days after the handover of keys and completion of a move-out inspection, minus any agreed deductions. Your agreement will specify the exact timeline.

Question 49

What deductions can a landlord make from my security deposit?

Accepted Answer

Deductions are only permitted for unpaid rent, utility dues, or documented property damage beyond normal wear and tear. Any proposed deduction must be itemised and shared with you within the timeframe stated in your agreement.

Question 50

Can I dispute a security deposit deduction?

Accepted Answer

Yes. If you believe a deduction is unjust, raise a dispute ticket in the Tenant Portal within 7 days of receiving the deduction notice. Our mediation team will review both parties' evidence and work toward a fair resolution.

Question 51

What happens during the move-in process on Maakan?

Accepted Answer

Once the agreement is signed and the security deposit and first month's rent are paid, your landlord will confirm your move-in date. Both parties complete a digital property inspection checklist (with photos) to record the property's condition before you move in.

Question 52

What is a notice period and how does it work?

Accepted Answer

A notice period is the advance notice — typically 30–60 days — that either party must give before terminating the tenancy. Your rental agreement specifies the exact notice period. Failing to serve adequate notice may result in forfeiture of part of the security deposit.

Question 53

How do I notify my landlord I am moving out?

Accepted Answer

Go to "Agreements" in the Tenant Portal and click "Initiate Move-Out" on your active agreement. Submit your intended vacate date (respecting the notice period), and your landlord will be notified. The move-out checklist and final inspection will be arranged digitally.

Question 54

What if I want to vacate before my lease ends?

Accepted Answer

Early termination is governed by the clause in your rental agreement. Most agreements require you to serve the notice period, pay any applicable early-termination fee, and return the property in its original condition. Initiate the process from the "Agreements" section in the portal.

Question 55

Can I sub-let my rented property through Maakan?

Accepted Answer

Sub-letting is only permitted if your rental agreement explicitly allows it and the landlord provides written consent. Listing a sub-let without landlord approval violates our platform policy and your agreement terms.

Question 56

How do I list my property for rent on Maakan?

Accepted Answer

Sign up or log into the Landlord Portal, click "Add Property", fill in the details (type, address, photos, amenities), add one or more units with their rent amounts, and publish. Verified tenants can then enquire directly.

Question 57

Can I manage multiple properties from one landlord account?

Accepted Answer

Yes. The Landlord Portal supports an unlimited number of properties and units under a single account. Switch between properties using the property selector in the dashboard and view consolidated financials across your entire portfolio.

Question 58

Can property managers use Maakan on behalf of landlords?

Accepted Answer

Yes. Landlords can invite property managers and grant them role-based access in the portal. Managers can handle tenant onboarding, rent collection, and maintenance without full administrative control over the account.

Question 59

Can I upload property photos and floor plans?

Accepted Answer

Yes. When creating or editing a property listing, upload high-resolution photos and floor plans directly. We recommend a minimum of 8 photos covering each room, the exterior, and common areas to attract quality tenants faster.

Question 60

How do I track vacancy periods for my units?

Accepted Answer

The "Units" section in the Landlord Portal shows a status badge for each unit: Occupied, Vacant, or Notice Period. The dashboard also displays occupancy rate and average vacancy duration across your portfolio.

Question 61

How do I onboard a new tenant on Maakan?

Accepted Answer

In the Landlord Portal, select the unit, click "Add Tenant", enter their details, assign them a login, and initiate the digital agreement. The tenant receives an email invite to create their password, upload documents, and sign the agreement.

Question 62

How do I screen tenants on Maakan?

Accepted Answer

When a tenant enquires about a unit, you can request their documents (ID proof, income proof) directly through the portal. Review their profile, uploaded documents, and references before accepting their application.

Question 63

How do I create a digital rental agreement for a tenant?

Accepted Answer

Go to "Agreements" in the Landlord Portal, click "New Agreement", select the unit and tenant, set the rent, deposit, start date, and lease duration, review the auto-populated clauses, and send it to the tenant for review and signature.

Question 64

Can I customise the rental agreement template?

Accepted Answer

Yes. The agreement editor lets you add, edit, or remove clauses beyond the standard template. Custom clauses are saved per agreement and can be reused on future agreements for the same property.

Questions, answered

Still have questions?

Questions, answered

General / Platform10

Finding a Property5

Tenant Onboarding5

Rent Payments10

Invoices & Receipts3

Maintenance4

Rental Agreements8

Security Deposits5

Moving In / Moving Out5

Landlord – Property Management5

Landlord – Tenant Management4

Landlord – Rent & Finances6

Landlord – Maintenance2

Landlord – Security Deposits2

Landlord – Move-Out2

Still have questions?